Mondial Relay Tracking
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Company Overview
The company operates a logistics tracking system that supports businesses and consumers across Europe. Users follow shipments by entering codes, postal identifiers, or order numbers into an online portal. Retailers integrate the tool with e-commerce platforms to automate status updates for customers. The system processes inputs from pick-up points, couriers, and regional carriers to display shipment progress. Localized interfaces accommodate language preferences and cross-border customs requirements.
Businesses apply the solution for domestic and international parcel management in countries like Portugal, Belgium, and France. Carriers sync delivery milestones into standardized timelines accessible via web or mobile. Customers troubleshoot common issues like unrecognized tracking numbers through guided prompts. Third parties embed widgets into their websites using developer-friendly APIs. The tools consolidate data from partners like InPost or regional postal networks without managing physical logistics.
Services
Their platform lets users trace parcels by code, postal zone, or reference numbers linked to marketplaces like Vinted. Automated alerts notify recipients of collection points, failed delivery attempts, or customs holds. The interface cross-references carrier databases to resolve discrepancies such as invalid tracking identifiers. Developers customize integrations with e-commerce carts, ERP systems, or warehouse software.
Businesses configure rules to flag delays in specific regions or during peak seasons. Geospatial mapping highlights distribution hubs, pick-up locations, and delivery radii for operational planning. Data logs assist with dispute resolution by documenting handover times and recipient acknowledgments. Support teams access multilingual resources to address country-specific queries, such as ZIP code errors or portal malfunctions.
Contact
- Tracking portal: https://www.mondialrelay.com/en-gb/parcel-tracking/
- Phone Number: +33 9 69 32 23 32
- Email Address: [email protected]
- Company Address: ZAC des 4 vents, 5 Avenue Antoine Pinay, 59510 Hem, France
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